Work analysis does not begin with identifying operations. It begins with defining the desired end product. As Gantt showed sixty years ago, the analysis of work has to start with the questions: What do we want to produce? What is the work itself? How can the end product be designed so as to make possible the easiest, the most productive, the most effective work?
To start out with the task rather than with the end product may result, however, in beautiful engineering work that should not be done at all.
(Drucker, 1974, p. 201)
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